Getting Help

Forgot your password?

If you have forgotten your password click on the link below and follow the prompts. An email will be sent to your email address that you registered with us in your user profile.

Forgot your password?

Do you have a CNnect technical issue?

If you are experiencing a technical issue with CNnect, please click on the link below to send our Website Support team an email. Email is our preferred method of contact for technical issues.

Do you need help with the content of your course?

If you need help with the content of your subject (for example, you can’t understand a diagram, you’re not sure where to submit an assessment task) contact your Course/Subject Coordinator. Contact details of your Course/Subject Coordinator can be found in your course/subject home page.

Want to know how to navigate and use CNnect?

If you want to know how to get the most out of using CNnect you can refer to the Introduction to CNnect topic in the Student Support Centre which available under Student Information menu or you can click on the link below.

Introduction to CNnect

Do you wish to create an account?

You would only need to create an account if your course is self-enrolment (such as CPD & ACN Refresher courses). If you are already enrolled you do not need to create an account. Click on the link below to create an account.

Create a new account